Return And Refund Policy
Our return process is straightforward – if you’re not 100% satisfied, just let us know within 30 days and we’ll make it right. We stand by our service with no hidden fees or gimmicks.
Eligibility for Returns
To qualify for a return, the item must meet these conditions:
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It must be unused and in its original state.
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All tags, labels, and packaging should be intact.
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Returns will not be accepted for items damaged due to improper handling, misuse, or general wear and tear.
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Returns requested after the 30-day period cannot be processed.
To initiate a return, please contact us at info@daisysdresscode.com.
Steps to Return an Item
1. Contact Us
Email info@daisysdresscode.com with your order details, return reason, and any supporting photos if applicable. Unapproved returns may not be processed.
2. Receive Return Instructions
Once approved, we will send return instructions, including the return address.
3. Securely Package the Item
To prevent transit damage, use the original packaging if possible.
4. Ship the Item
Customers bear the return shipping cost. A tracked shipping method is recommended.
5. Refund Processing
Upon receiving and inspecting the item, we will process the refund.
Refund Process
After verifying the returned item, refunds will be issued to the original payment method. Please allow up to 7 days for the refund to reflect in your account. You will receive an email notification once the refund is processed.
Important Notes
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No restocking fees apply.
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Original shipping fees are non-refundable.
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Refund processing time may vary depending on your payment provider.
Exchanges
If you wish to exchange an item for a different variant (size, model, etc.), follow these steps:
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Email info@daisysdresscode.com with your order details and exchange request.
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Once approved, return instructions will be provided.
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After receiving your return, we will process and dispatch the replacement.
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@daisysdresscode.com. We will try our best to accommodate your request, but if the order has already entered processing or shipping, cancellation is not possible. In such cases, you may return the item upon delivery following our return procedure.
Damaged or Incorrect Items
If you receive an item that is incorrect, defective, or damaged, we sincerely apologize for the inconvenience. Please follow these steps:
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Take clear photos showing the issue, including packaging if applicable.
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Email info@daisysdresscode.com with your order number and images.
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Once verified, we will provide a suitable resolution, such as a replacement or refund.
Contact Information
Have Questions? Get in touch with us!
Customer Service hours
Monday to Friday: 09:00 to 17:00 GMT
Email: info@daisysdresscode.com
Business Information
Daisy's Dress Code is Operated by: Niaggi
Address: Keurenplein 4, 1069CD, Amsterdam, The Netherlands, Box C6389
Company registered in The Netherlands
VAT ID: NL002409101B89
Company Registration Number: 72185996