Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the track & trace information from your chosen carrier, which indicates when the package has been delivered to our warehouse. The 10-workday processing period starts from that moment.

Once your refund has been issued, you will receive a confirmation by email. Please note that it may take up to 3 additional days for the refund to appear in your bank account.

If you haven’t received your refund after this period, please email us at info@daisysdresscode.com or [click here] so we can look into it for you.

We always strive to deliver your parcel with the best carrier and service for your country.

All information about shipping times and rates per country can be found on our [Shipping Page].

We offer a 30-day return period, during which customers may return their order without providing a reason. This 30-day window begins on the day the package is delivered. Please note: the return shipment must be sent back within these 30 days.

All returned items must be unworn, undamaged, and in pristine condition, with all original tags still attached. Items should be returned in their original packaging where possible.

We strive to process and ship orders promptly within 24-48 hours of placement. 

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

If you would like to return one or more items, please send an email to info@daisysdresscode.com within 30 days of receiving your order to let us know. Our team will then promptly provide you with clear return instructions. Once received, simply follow the steps to complete your return smoothly.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Cards: We currently accept Visa & Mastercard as as payment method on our store to ensure your payment is secured. 

Please
note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

All prices include any applicable VAT. UK customers will not pay additional customs fees on delivery.